Office Policies

Dr. Olsen see patients Monday through Thursday from 8 a.m. to 5 p.m. On most days, we close for lunch from 12 p.m. to 1:30 p.m. All office visits are by appointment only.

Scheduling
We know your time is very valuable and we understand that you have busy schedules. With that in mind, we will do our best to schedule appointments at convenient times for you. We will also strive to stay on time in order to minimize or eliminate wait. The following guidelines help us to facilitate our patients’ appointment scheduling:

Because many of our patients are students, the most popular appointment times are during after-school hours. Most appointments can be made after school; however, to accommodate as many patients as possible during that time, we must schedule long appointments before 2:30 p.m.

In our efforts to stay on time, we ask that you also do your best to arrive on time. When we see patients who arrive late, their visit extends into the time already set aside for other patients. On-time arrivals help us to stay on schedule and minimize wait times.

If you need to reschedule an appointment, please give us 24 hours notice when possible. This allows us to give your unused appointment to another patient.

Insurance
Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.